Front Desk Officer

Receptionist Jobs in Malerkotla

We are looking for a Receptionist – Front Desk Officer to be responsible for Provides friendly, efficient service to guests according to company policies, procedures, programs, and performance standards.

  • Position – Receptionist Front Desk Officer.
  • Qualification – Graduation + BHM or DHM
  • Experience – 1 to 3 Years
  • Salary – 15000/- to 25000/-
  • Reporting – General Manager / Resident Manager

Skills & Qualities Required :

  • Customer Satisfaction (Guest Feedback, Social Media Review).
  • Financial Performance (Upselling, Room Revenue, Operation Auditing).
  • Showing Initiative, Problem Solving, Staff Training, Team Leading.
  • Manages and motivates the Front Office team in order to provide a high standard of service for customers.
  • Welcomes guests and fosters customer loyalty through his/her friendly manner.
  • Develops high-quality relationships with guests throughout their stay.
  • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
  • Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
  • Provide a high level of customer service and maintain a high profile in the day to day front office operations.
  • Ensure that personalized service is offered to each and every guest.
  • Ensures that the pricing policy and internal audit procedures are duly applied.
  • Supervises the management of debtors, group and individual guest invoicing and cash operations.
  • Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
  • Review the arrival list for all arrivals and VIPs to check room allocations, amenities, and special requests.
  • Prepare monthly and daily revenue report and circulate to all HOD’s.
  • Prepare Room revenue and occupancy forecast take action on rate strategies.
  • Is involved in the recruitment of new team members for the front office.
  • Integrates and trains employees, providing support for skills development.
  • Ensures that all front desk employees are well presented (uniforms, personal hygiene, etc), and also punctual.
  • Ensures that the workplace remains clean and tidy
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
  • Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimize REVPAR
  • Have a good knowledge of all systems and standard operating procedures of the front office.
  • Ensures that guest documentation and information is available and up-to-date.


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